Complaint & Helpdesk FAQs

Residents can submit complaints or maintenance requests directly through the Helpdesk or Complaint Management section within the platform. Users can describe issues, upload supporting information, and track complaint progress in real time. Society admins and maintenance teams receive notifications for faster issue resolution.

Yes, residents can upload images while submitting complaints to provide better clarity regarding issues. Photos help society admins and maintenance teams understand problems more effectively and take quicker action. This feature improves complaint handling and issue resolution efficiency.

Yes, residents can monitor complaint status directly from the app or portal. Updates such as Pending, In Progress, or Resolved are visible in real time. Notifications are also sent whenever the complaint status changes, improving communication and transparency between residents and management teams.